Refund Policy

Trial First

Customers are encouraged to request the 1-day free trial before selecting a paid plan. The trial helps confirm device compatibility, app setup, connection quality, and basic playback expectations.

Order Review

If you experience an activation, login, or technical issue, contact support with your order ID, device, app, country, and issue summary. Support will review the case and provide setup guidance where possible.

Refund Requests

Refund eligibility depends on order status, activation status, troubleshooting history, and the nature of the reported issue. Submit clear details through the Open Dispute page or WhatsApp support for review.